Refund policy

Our Return Policy is designed with your happiness in mind because your experience matters to us. Please review the following details carefully:

1. Eligibility:

• The item must be returned within 30 days from the date of purchase.
  
• The item must be unused, in its original packaging, and in the same condition as received.
• Unfortunately, we cannot accept returns on sale items or gift cards.

2. Return Shipping:

• Customers are responsible for the cost of return shipping.
• Please note that the original shipping costs are non-refundable.

3. Refunds and Processing:

• Once we receive the returned item and verify its condition, we will process the refund.
• Refunds will be issued using the original form of payment used during the purchase.

To start your refund process, please email lauren@playcargogo.com